Protection That Stays With You, Anywhere
Life is unpredictable, but your protection shouldn’t be. PersonalFirst insurance provides financial support in case of accidental death, disability, or injury.
Ideal for individuals who want everyday protection whether at home, at work, or on the go.
Key Benefits:
Accidental death coverage
Permanent and partial disability benefits
Medical expense reimbursement
Affordable yearly plans
Why It Matters:
A single accident can impact your income and lifestyle. This coverage helps you recover financially and move forward with confidence.
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Frequently Asked Questions
What is TravelFirst insurance?
TravelFirst is a non-life travel insurance policy designed to protect you financially during your trip. It covers unexpected events such as medical emergencies, trip cancellations, baggage loss, travel delays, and more – helping you travel with confidence and peace of mind.
Who is eligible to purchase TravelFirst insurance?
TravelFirst insurance is available to individuals or groups traveling within the Philippines or abroad, subject to eligibility. Travelers aged over 60 require prior approval. For assistance, please contact us. an email [email protected].
When should I purchase travel insurance?
It’s best to purchase your policy as soon as you’ve confirmed your trip. This ensures you’re covered for pre-departure events such as trip cancellations.
Can I buy travel insurance after I’ve started my trip?
No, TravelFirst must be purchased before you depart. Coverage is not available once your trip has already started.
How much is the premium?
TravelFirst offers the following benefits, with limits depending on your chosen policy plan:
- Medical and Emergency Expenses
- Emergency Evacuation and Repatriation
- Accidental Death or Disablement (Personal Accident)
- Daily Hospital Confinement Allowance
- Travel Delays
- Baggage Delays
- Trip Cancellation
- Trip Curtailment or Termination
- Loss of Travel Documents
- Compassionate Visit (in case of hospitalization abroad)
- Child Guard (escort for minor children left unattended due to an emergency)
Does TravelFirst insurance cover COVID-19-related incidents?
Does TravelFirst insurance cover COVID-19-related incidents?
Yes, medical and emergency expenses related to COVID-19 are covered.
Are pre-existing medical conditions covered?
No, TravelFirst does not cover any claims arising from pre-existing medical conditions.
Does the policy cover hazardous sports?
Coverage for certain hazardous sports may be available upon payment of an additional premium.
a. abseiling (rappelling)
b. off-road mountain biking
c. ice hockey
d. canyoning
e. bobsleighing
f. rodelen
g. downhill skiing and langlaufen on the normally marked public open pistes
h. snowboarding
i. big foot skiing
j. ballooning (as an organised excursion)
k. mono-skiing
l. any sport involving an extra risk of accident.
Is travel insurance mandatory for international travel?
It depends on your destination. Some countries or embassies require proof of travel insurance for visa processing, while others do not. It’s best to check with your destination’s embassy or consulate before you travel.
How do I file a claim?
To file a claim:
• Notify PhilFirst or the emergency assistance provider immediately.
• Complete the claims form
• Submit the required documents such as medical reports, receipts, boarding passes, or police reports.
What should I do in case of a medical emergency while abroad?
Call the 24/7 emergency assistance hotline immediately. Assistance includes hospital referrals, payment coordination, and emergency evacuation.
| +63 2 8459 4799 24 hours a day and 365 days a year | ▪ Assistance card number. ▪ Full name of the injured and the principal insured. ▪ The cause of the call. ▪ The place where Insured is located (Hotel/City/Address/Phone number) |
How long does it take to process a claim?
Claim processing typically takes 7 to 30 working days, depending on the nature of the claim and whether all required documents have been submitted.
What factors affect the cost of my travel insurance premium?
Premiums are calculated based on:
• Your selected coverage plan.
• Your age
• Your destination country or region
• The duration of your trip
Can I extend my travel insurance if my trip is extended?
Yes, you can extend your coverage as long as you request the extension before your policy expires and your current health and trip status remain within eligibility requirements.
Can I cancel my TravelFirst policy and get a refund?
Yes, you may cancel your policy before your trip’s start date. Refunds and any applicable cancellation fees will depend on the policy terms and administrative guidelines.
Is domestic travel covered under this policy?
Yes, PhilFirst offers travel insurance for domestic trips, as long as your destination is at least 150 km away from your usual place of residence.
What documents are needed to purchase travel insurance?
You will typically need:
• A valid government-issued ID (i.e. passport, PhilSys, SSS)
• Travel itinerary (flight schedule, destinations, trip duration)
• Completed application form
What is the maximum coverage duration of TravelFirst?
TravelFirst insurance can cover a trip up to 180 days from the date of departure.
How can I contact PhilFirst while I’m abroad?
For claims or emergencies, please contact the 24/7 assistance hotline:
+63 2 8459 4799
For general inquiries, you may also reach us through:
Email: [email protected]
Website: https://philfirst.com.ph/index.php
Tip: Always keep a copy of your insurance policy and emergency contact numbers with you during your trip.