Everything you need to know made simple.

We’ve compiled answers to the most common questions about our non-life insurance products and services. If you need further assistance, our team is always ready to help.

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What is non-life insurance?

Non-life insurance provides protection for your assets such as your car, home, business, and personal safety against risks like accidents, fire, theft, and natural disasters.

Why do I need non-life insurance?

Non-life insurance provides protection for your assets such as your car, home, business, and personal safety against risks like accidents, fire, theft, and natural disasters.

What types of insurance do you offer?

We offer a range of products, including:
Bonds Insurance
Cyber Insurance
Fire / Property Insurance
Liability Insurance
Marine Insurance
Motor (Car) Insurance
Personal Accident Insurance
Travel Insurance

How do I choose the right insurance for me?

Our team can help assess your needs and recommend the best coverage based on your lifestyle, assets, and budget.

What does my policy cover?

Coverage depends on the type of insurance you purchased. Your policy document outlines the benefits, limits, and exclusions

What are exclusions?

Exclusions are specific situations or conditions that are not covered by your policy. These will be clearly stated in your policy contract.

Can I customize my coverage?

Yes, you can enhance your policy with add-ons or riders depending on your needs.

How long is my policy valid?

Most policies are valid for one (1) year unless otherwise specified.

How do I pay for my insurance?

We offer multiple payment options such as:
Bank transfer
Online payment channels
Authorized payment centers

When should I renew my policy?

You should renew your policy before its expiration date to ensure continuous coverage.

What happens if I miss my renewal?

Your coverage may lapse, leaving you unprotected. You may need to reapply or undergo reassessment.

How do I file a claim?

You can file a claim by contacting us via hotline, or email. Visit our How to File a Claim page for step-by-step guidance.

How long does claims processing take?

Processing time depends on the completeness of documents and the type of claim. We aim to process claims as quickly as possible.

What documents are required?

Requirements vary depending on the claim type, but generally include incident reports, photos, and valid IDs.

Can I track my claim status?

Yes, you may contact our claims team for updates.

How can I contact customer support?

You may reach us through:
📞 Hotline: +632 88928888
📧 Email: [email protected]

Where are your branches located?

We have multiple branches nationwide. Visit our Contact Us page for the full list of locations.

Can I get a quote online?

Yes! You can request a quote through our website.

Didn’t find what you’re looking for?

We’re here to help. Contact us today and our team will gladly assist you with your concerns.

Because protecting what matters should always come with clear answers and reliable support.